Scanned 2D and 3D data is uploaded to the cloud

Finished models are viewable through a cloud- based viewer and best if viewed using Google Chrome


File format is OBJ - compatible with CAD, Unity and most 3D modeling programs

Simply embed weblinks for viewing on your website or email blasts to clients and potential customers

What will be photographed?

The 3D photo shoot is for interior spaces.  The camera is not designed for outdoor use.  Depending on sun light conditions, limited areas such as a covered patio or deck might be able to be included in the tour, but are not included as part of the basic price, nor guaranteed.


Small closets and garages are generally not photographed.  Large walk-in closets are included, based on agent/owner preference.  Two separate buildings must be photographed as two separate models, and are priced accordingly.  Examples are detached living quarters, workshop, cottage, etc.


How long will it take?

3D photography generally takes longer than still photography.  For homes, plan on 45 minutes per 1,500 square feet, plus 15 minutes for set-up and planning.  A 3,000 square foot home will take approximately 2.5 hours to complete.

In commercial/office environments the photography time is dependent on type of space and level of detail required.  As an example, an art gallery would take longer than a space the same size with open offices.

Does the real estate agent need to be present?

This is totally up to the agent.  Due to the nature of the photography, people and pets cannot be in the vicinity of the camera.   We work alone (lockbox), or with the agent, or home owner present. A confirmation text will be sent to the agent when the scan is complete if working alone.


What if workers are on site?

Because the camera rotates 360 degrees with each photo scan, people/animals cannot be in view of the camera during the session.  The camera does record the exterior through windows, so if people are present, and/or workers are on site outdoors, Capture It 3D cannot guarantee they will not be viewable in some camera angles.


Home/Site Preparation:

Make sure the home/space is in a ‘staged’ condition with no clutter, is vacuumed and dusted with all light bulbs working.  We recommend removing personal items from bathrooms, showers, sinks and laundry areas.  Also remove toilet bowl brushes, pet dishes, etc.  Tidy up desk areas, align rugs, etc.


How does lighting impact the 3D Tour?

The 3D pro-camera collects HDR (high dynamic range) data and automatically balances the bright and dim areas of the property. There is no ‘photo-shop’ or adjustment capability.  It operates very well in low light conditions so additional lighting sources are generally not required.    


How long does it take to get my finished model?

The links to your 3D Showcase willl be emailed to you within 48 hours.  Usually turnaround time is within 24 hours, however some models can take longer to process and review prior to sending the links.


What do I get?

You receive the Showcase, Dollhouse and Floorplan Views plus Branded and Unbranded 3D Showcase link that can be emailed to clients, potential clients and email lists.  You also receive a 3D Embed links that can be embedded into websites.  By request, or for particular applications the OBJ file can also be provided.


Is there a limitation on how many times I can email the Showcase link or use the embed the link?

You have unlimited access.


Where does the file get stored?

The Matterport 3D Showcase is cloud based and resides on Matterport servers.  Due to the enormous amount of data it isn't possible to host the model locally.


How long will my model be hosted?

Capture It 3D hosts models for a period of one year.  For additional years of hosting, there is an annual renewal fee.


Can exterior  locations be photographed or included in the tour? 

The camera is designed to be used only for interior spaces.  However with the right conditions (no rain) exterior positions can be included in the 3D Tour.  These generally take longer than interior photos and are optional.


Can I get printed floor plans?

Yes! Floor plans can be ordered for just $89 (up to 10,000 sq.ft.).  These are available within 48 hours of the processing of the model.  Floor plans can be ordered anytime, but it is best if placed at the time of the photography order



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Servicing San Francisco, Oakland, Berkeley, El Cerrito, Richmond, San Rafael, Sausalito, Marin, Mill Valley, Concord, Walnut Creek, Vallejo, Martinez, Pittsburg, Alameda, San Lorenzo, Hayward, Union City, Fremont, San Ramon, Pleasanton, Dublin, Livermore, Sunol, Daly City, Pacifica, Colma, South San Francisco, Millbrae, Burlingame, San Mateo, Half Moon Bay, Foster City, Belmont, San Carlos, Emerald Hills, Atherton, Menlo Park, Palo Alto, Los Altos, Mountain View, Sunnyvale, Cupertino, Santa Clara, San Jose, Saratoga, Santa Cruz, Aptos, Campbell, Milpitas

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